Cancellation & Refund Policy

At Yacht Rental Goa, we understand that plans can change. Our cancellation and refund policy for yacht rentals, private cruises, and special celebrations in Goa is outlined below.

Booking confirmation

A booking is confirmed once we have checked availability, agreed the price with you and shared confirmation on phone or WhatsApp. By confirming a booking, you acknowledge that you have read and understood this Cancellation and Refund Policy.

1. Cancellation 6 hours before the trip

• Customers who cancel their booking at least 6 hours before the scheduled departure time will be eligible for a 100% refund of the advance payment made.
• The cancellation request must be communicated to our team through WhatsApp or phone before the 6-hour deadline.

2. Cancellation within 6 hours of departure

• If a customer cancels the booking less than 6 hours before the scheduled departure time, the advance payment may be non-refundable.
• If the customer has paid the full booking amount, any refund will be considered at the sole discretion of the management.
• Any refund in such cases will be subject to operational conditions, booking circumstances, and availability for rescheduling.

3. Refund eligibility and approval

For cancellations made within 6 hours of departure, refunds are not guaranteed. The decision to issue a refund, either full or partial, will be made by our management on a case-by-case basis.

Any approved refund or rescheduling will be subject to availability and confirmation by our team.

4. Weather and operational issues

Yacht trips may be affected by bad weather, sea conditions, government restrictions, safety concerns, or other operational circumstances.

If we cancel a trip due to such circumstances, we will inform the customer and may offer rescheduling or a refund, depending on the situation and applicable requirements.

5. Rescheduling policy

Customers who wish to change their booking date or departure time must contact us as early as possible.

Rescheduling requests are subject to yacht availability, operational schedules, and management approval. Additional charges may apply if the new booking has a different price.

6. No-show policy

If a customer fails to arrive at the designated reporting location at the scheduled time without informing our team in advance, the booking may be treated as a no-show. In such cases, the payment may be non-refundable.

7. Refund processing time

Once a refund is approved, the processing time may depend on the original payment method and payment provider. We will communicate the expected processing timeline when confirming the refund.

8. Contact us

For cancellations, refund requests, or rescheduling enquiries, please contact us:

Business name: Yacht Rental Goa
Phone / WhatsApp: +91 95291 43214
Email: thrillaya@gmail.com
Business location: Almeda Waddo, Parra, Bardez, Goa 403510

All cancellations and refund requests will be handled in accordance with applicable laws and regulations.