Privacy Policy

Welcome to Yacht Rental Goa. We value your privacy and are committed to protecting your personal information when you visit our website, enquire about yacht rentals in Goa, or make a booking with us.

This Privacy Policy explains how we collect, use, store, and protect your information when you use our website and services.

1. Information we collect

When you visit our website or contact us for yacht rental services in Goa, we may collect the following information:

• Personal information: your name, phone number, email address, and other contact details you provide.
• Booking information: preferred booking date, time, number of guests, yacht selection, occasion, and special requests.
• Payment information: payment status, transaction reference, and billing details required to process your booking. Payment card or banking details may be handled directly by our payment provider.
• Communication information: messages, enquiries, feedback, and other information you share through WhatsApp, phone calls, email, or website forms.
• Technical information: IP address, browser type, device information, pages visited, and website usage data, where collected through cookies or analytics tools.

We collect only the information reasonably necessary to provide our services and operate our website.

2. How we use your information

We may use your information for the following purposes:

• To respond to enquiries about yacht rentals in Goa.
• To confirm and manage yacht bookings.
• To communicate booking details, reporting times, departure locations, and service updates.
• To process payments, refunds, and cancellations.
• To understand your preferences and respond to special requests for birthdays, anniversaries, proposals, and private celebrations.
• To provide customer support and resolve complaints.
• To improve our website, services, and customer experience.
• To prevent fraudulent bookings, misuse, and security issues.
• To send promotional offers or marketing messages where permitted by applicable law and your preferences.
• To comply with applicable legal, tax, accounting, and regulatory requirements.

3. WhatsApp, phone calls, and email

Customers may contact us through WhatsApp, telephone, email, or website enquiry forms.

If you contact us through WhatsApp or another third-party communication platform, your communications may also be subject to that platform's privacy policy and terms.

We use the information you provide to answer questions, share prices, confirm availability, and manage your booking. Please avoid sending sensitive financial information through ordinary messages.

4. Cookies and tracking technologies

Our website may use cookies and similar technologies to improve functionality, understand visitor behaviour, and measure advertising performance.

Depending on the tools enabled on our website, these may include:

• Essential cookies needed for website functionality.
• Analytics tools to understand website traffic and visitor activity.
• Advertising and conversion measurement tools, such as Google Ads or Meta Pixel, if installed.
• Preference cookies to remember certain website settings.

You can manage cookies through your browser settings and any cookie consent controls available on our website. Disabling some cookies may affect website functionality.

5. Sharing of information

We do not sell your personal information to third parties.

We may share relevant information when necessary with:

• Service providers: website hosting providers, booking systems, communication platforms, and technical support providers.
• Payment providers: services that securely process payments and refunds.
• Advertising and analytics providers: where applicable, to measure website performance and advertising campaigns.
• Business partners or service operators: where necessary to fulfil a booking, coordinate the yacht service, or arrange an agreed activity.
• Legal authorities: when disclosure is required by applicable law, a valid legal request, or to protect our legal rights and prevent fraud.

We aim to share only the information necessary for the relevant purpose.

6. Payment security

Payments for our services may be processed through third-party payment providers. We do not intend to store full payment card details or banking passwords on our website.

Payment providers may process your information according to their own privacy and security policies. Customers should verify payment instructions before transferring money.

7. Data storage and security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration, or disclosure.

Access to customer information is restricted to authorised personnel and service providers who need it to perform their duties.

However, no website, electronic transmission, or storage system can be guaranteed to be completely secure.

8. How long we keep your information

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including booking management, customer support, accounting, dispute resolution, and legal compliance.

When information is no longer required, we will take reasonable steps to delete it or anonymise it, subject to applicable legal obligations.

9. Your privacy rights

Subject to applicable law, you may have the right to:

• Request access to personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of personal information where applicable.
• Withdraw consent where processing is based on consent.
• Opt out of promotional communications.
• Raise a privacy-related complaint or concern.

To make a privacy request, contact us using the details provided below. We may need to verify your identity before processing your request.

10. Third-party websites

Our website may contain links to third-party websites, social media platforms, payment services, or booking platforms.

We are not responsible for the privacy practices, content, or security of external websites. Please review their privacy policies before providing personal information.

11. Children's privacy

Our website is intended for people making legitimate travel and yacht service enquiries. We do not knowingly collect personal information directly from children without appropriate authorisation where required by law.

A parent or legal guardian should contact us if they believe a child has provided personal information improperly.

12. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, website functionality, legal requirements, or data handling practices.

Any updated version will be published on this page with a revised "Last updated" date.

13. Contact us

If you have questions about this Privacy Policy or wish to make a privacy-related request, please contact us:

Business name: Yacht Rental Goa
Phone / WhatsApp: +91 95291 43214
Email: thrillaya@gmail.com
Business location: Almeda Waddo, Parra, Bardez, Goa 403510

We will review and respond to privacy-related requests in accordance with applicable law.

By using our website, you acknowledge that you have read this Privacy Policy. Where consent is legally required for a particular type of data processing, we will seek that consent separately.